FAQs

Questions? We have answers.

GENERAL: How do I place an order?

GENERAL: What payment methods do you accept?

GENERAL: Is my payment information secure?

GENERAL: Do you offer international shipping?

GENERAL: What is your shipping policy?

GENERAL: How long does shipping usually take?

GENERAL: Do you provide tracking information for orders?

GENERAL: What is you exchange / return policy?

GENERAL: Are there any shipping fees?

GENERAL: Do you offer gift wrap or personalized messages?

GENERAL: Can I cancel or change my order after it has been placed?

GENERAL: Do you offer discounts or promotions?

GENERAL: Where can I track my order's delivery status?

GENERAL: Can I review and rate products on your website?

GENERAL: Do you offer subscriptions?

GENERAL: What should I do if I have trouble logging into my account?

GENERAL: How can I contact customer support if I have a problem with my order?

GENERAL: What does the company 10% net proceeds go back to?

COFFEE: What's the best way to brew coffee at home?

COFFEE: What's the difference between arabica and robusta coffee beans?

COFFEE: How should I store my coffee beans for maximum freshness?

COFFEE: What's the difference between light, medium, and dark roast coffees?

COFFEE: What's the deal with decaf coffee? How is it made?

COFFEE: What are the health benefits to drinking coffee?

COFFEE: Where do you source your coffee from?

TEA: What are the main types of tea?

TEA: What is herbal tea?

TEA: What are the health benefits of tea?

TEA: What's the difference between loose leaf tea and tea bags?

TEA: How do you store tea to keep it fresh?

TEA: Can I re-steep tea leaves in my tumbler?

TEA: Where do you source your teas from?

TEA: How do you make your teas?

COLD BREW: What is cold brew coffee?

COLD BREW: How is cold brew coffee different from iced coffee?

COLD BREW: How long does cold brew coffee need to steep?

COLD BREW: Is cold brew coffee stronger than hot coffee?

COLD BREW: What are the benefits of cold brew coffee?

COLD BREW: Is cold brew coffee more caffeinated?

COLD BREW: How do you make your cold brew coffee pitcher packs?