Shipping & Returns
Shipping & Returns
Our Happiness Guarantee
We want all our DK customers to be 110% happy + satisfied. Meaning, if you don't like our products for any reason just let us know within 30 days. Once we get them back, we will issue you a full refund or exchange for a different product to try.
Shipping
All orders will be shipped through UPS with a tracking number 1-4 business days from the time orders are placed. Once an order is out for shipment, you will receive an email with your UPS tracking number and expected delivery date. If you can't find the email, just send us a message on our contact form with the name you placed the order under and we can look up your tracking for you! We try to get all orders out same day and be as FAST as possible, but we are still a small business and appreciate your patience! Sometimes we need to roast just for you ;)
Refunds
If for any reason you are not happy with your purchase, please reach out to us at hello@drinkkatys.com or on our Contact Our Team Page. Our customer service team will be happy to help by exchanging your purchase, or issuing you a refund, and sending you a return label.
Refund Requirements
All requests must be made within 30 days of your purchase. All parts must be returned with brewing supplies, cups, lids, or tumblers, bags of product cannot be empty.
How-To Return Unwanted Items
1. Contact via email at hello@drinkkatys.com or reach out to us on our Contact Our Team Page. Let us know your name, order number, what products you didn't like and why. Let us know if you would like to exchange for a new flavor to try or get a full refund.
2. We will get your request and send you via email a USPS or UPS return shipment label. We will cover the cost of return shipping for most items. *Doesn't include bulk and heavy items.
3. Once your package is received back at our warehouse with goods inside, we will process your request, and issue your refund or exchange. Refunds will be processed within the same payment method you used at checkout. Refunds will appear within 1-7 business days depending on your card carrier. For exchanges, products will be shipped within 5-7 business days of being returned.
Return Address
Drink Katy's Warehouse Returns
2111 63rd Avenue East
Bradenton, FL 34203
We promise you'll be happy, no matter what.🤞
It's our ultimate goal to make you are the happiest, and that is the case even with our returns. We want to give you a smooth & easy experience - unlike many other companies policies and complicated processes. (We even pay for shipping!) If you don't love our products for any reason, just let us know below.